Frequently Asked Questions
Everything you need to know about our instruments and services.
Do you offer international shipping for instruments?
Yes, we ship our high-quality brass and woodwind instruments worldwide. All international orders are securely packed and insured to ensure they arrive in perfect playing condition.
Can I trial a horn before making a final purchase?
Absolutely. We offer a trial program that allows you to test an instrument in your own performance environment. Please contact our sales team to arrange the terms and security deposit for a trial.
What is your return policy on new instruments?
We offer a 7-day return period for most new instruments, provided they are returned in original condition. Please note that a restocking fee may apply, and some custom orders are final sale.
Do you provide repair and maintenance services?
Houghton Horns features a world-class repair shop. We offer everything from routine ultrasonic cleanings and valve alignments to major restorations for professional musicians.
Are financing options available for expensive purchases?
Yes, we partner with several financing providers to offer flexible monthly payment plans, making it easier for students and professionals to invest in a premium instrument.
How do I know if an instrument is in stock?
Our website inventory is updated in real-time. If an item is listed as 'In Stock,' it is available for immediate shipment or pickup at our showroom.